1. Purpose and Scope
This policy applies to Synphoria services, staff, contractors, and anyone acting on our behalf. Synphoria is designed primarily for adults. We do not knowingly provide the Service to children under 16 and may restrict or close accounts where required.
2. Service Nature and Limitations
Synphoria is a non-clinical AI emotional support companion. It is not a medical device and does not provide diagnosis or treatment. It is not an emergency service; if someone is in immediate danger, contact local emergency services first (for example, 112/911).
3. Safeguarding Principles
- Safety first where credible risk is identified.
- Least intrusive action proportionate to the risk.
- Privacy by design, with minimum necessary disclosure in emergencies.
- Non-discrimination in safeguarding response.
- Documented and auditable safeguarding decisions.
4. Roles and Responsibilities
Senior leadership is accountable for safeguarding governance, oversight, and resourcing. Designated Safeguarding Lead: Demianov Alexandr (Founder & CEO). Priority safeguarding email: security@synphoria.app. Urgent line: +48 533 269 735.
5. Safeguarding Monitoring and Alerts
The Service includes automated Emotional State Monitoring and a risk-detection layer. It may analyse a short recent context window (for example, the last five messages) and classify risk as Green, Amber, or Red. The system can produce false positives or false negatives.
- Green: distress detected (monitoring).
- Amber: elevated concern (enhanced monitoring and welfare contact prompt).
- Red: high concern or potential imminent risk (urgent review and possible escalation).
6. Response and Escalation Procedures
- Green: internal monitoring and trend observation; usually no human message-content review unless escalation occurs.
- Amber: enhanced monitoring, optional user or trusted-contact phone collection, and welfare outreach when appropriate.
- Red: urgent notification to safeguarding leadership, targeted review, and emergency escalation where critical imminent risk is reasonably believed.
7. Human Review and Decryption Controls
Chats are encrypted by default and are not routinely read by humans. In exceptional safeguarding or security cases, review is limited to minimum necessary content. Any request to generate, retrieve, or use decryption capability is logged, reason-recorded, and restricted to senior leadership or an expressly authorised representative under role-based controls.
8. Reporting Safeguarding Concerns
Priority email: security@synphoria.app. Urgent line: +48 533 269 735. If someone is in immediate danger, contact local emergency services first.
9. Confidentiality and Information Sharing
Safeguarding information is treated as confidential and shared only on a need-to-know basis. Absolute confidentiality cannot be guaranteed where serious harm risk, legal duties, or vital-interest protection requires disclosure. In such cases, only minimum necessary information is shared and documented.
10. Training, Review and Governance
Staff and contractors receive role-appropriate safeguarding training. This policy is reviewed at least annually and updated when legal, guidance, or service changes materially affect safeguarding operations.
11. Crisis and Support Resources
If you are in immediate danger, call local emergency services (112/911). If you are not in immediate danger but need urgent help, contact local crisis lines or a trusted person. Where available, UK users can contact Samaritans (116 123) or Shout (text 85258).
Safeguarding contact: security@synphoria.app | +48 533 269 735